1. Who We Are
This Privacy Policy applies to Glory 92, an online betting and gaming platform serving players in Pakistan. When this Policy refers to "Glory 92", "we", "us", or "our", it means the Glory 92 platform and the team responsible for operating it.
Glory 92 acts as the data controller for all personal information collected through the platform, including the website, any mobile-optimised interfaces, and all communications between Glory 92 and its players. As the data controller, Glory 92 is responsible for deciding what data is collected, how it is used, and how long it is retained.
This Privacy Policy applies to all products on Glory 92, including PSL betting, football betting, card games, poker, ludo games, virtual sports, and the VIP Club. It applies regardless of the device or browser you use to access the platform.
Key Point: Glory 92 only collects personal information that is genuinely necessary to operate a safe, legal, and functional betting platform. We do not collect data for its own sake.
2. What Personal Information We Collect
Glory 92 collects personal information in three main ways: information you provide directly when registering or using the platform, information generated automatically by your activity on the platform, and information provided to us by third-party services we use to operate the platform.
Information You Provide Directly
- Full name, date of birth, and gender as provided during registration.
- Pakistani mobile number used for account creation and communication.
- Payment method details — this includes the mobile wallet number (Easypaisa, JazzCash, NayaPay, SadaPay), bank account IBAN (for IBFT transfers), or card number (Visa/Mastercard) you register for deposits and withdrawals.
- CNIC number and/or copy, where submitted as part of KYC (Know Your Customer) verification.
- Email address, if provided for account communications.
- Any information you voluntarily provide to our support team through live chat, email, or WhatsApp.
Information Generated Automatically
- IP address and approximate geolocation derived from it.
- Device type, operating system, and browser information.
- Session activity logs: pages visited, time spent on each page, betting activity, game session data.
- Deposit and withdrawal transaction records including timestamps, amounts in PKR, and payment method used.
- Communication logs between you and Glory 92 support.
Information From Third Parties
- Identity verification results from KYC processing partners, where verification is conducted through a third-party service.
- Transaction status confirmations from payment processors (Easypaisa, JazzCash, NayaPay, SadaPay, IBFT, Visa/Mastercard networks).
- Fraud scoring data from risk management services used to protect the platform and all players.
3. Why We Collect Your Information
Every piece of data that Glory 92 collects has a specific, documented purpose. The table below sets out the main purposes for which player data is used on the platform.
| Purpose |
What It Means in Practice |
| Account Registration |
Creating your Glory 92 account, verifying your identity, and ensuring the platform knows who it is dealing with. |
| Payment Processing |
Processing PKR deposits and withdrawals via your registered payment methods. Ensuring funds reach the correct account. |
| KYC Compliance |
Confirming your age (18+), identity, and eligibility to use the platform. This is a regulatory obligation. |
| Fraud Prevention |
Monitoring transactions and account activity to detect and prevent money laundering, bonus abuse, and unauthorised access. |
| Customer Support |
Using account and transaction data to investigate and resolve support queries promptly and accurately. |
| Responsible Gaming |
Tracking play patterns to identify problem gambling signals and enable responsible gaming tools at the account level. |
| Platform Improvement |
Anonymised aggregate analysis of usage patterns to improve the platform, fix technical issues, and optimise user experience. |
| Communications |
Sending account notifications (deposit confirmations, withdrawal updates, VIP tier changes) and service communications to your registered contact details. |
4. Legal Basis for Processing
Glory 92 processes personal information on the following legal bases:
- Contractual necessity: Processing your name, payment details, and account data is necessary to provide you with the service you have signed up for. Without this data, Glory 92 cannot operate your account.
- Legal obligation: Identity verification (KYC), age verification, and anti-money laundering checks are legal obligations. We are required to conduct these regardless of player preference.
- Legitimate interests: Fraud prevention, platform security monitoring, and aggregate usage analysis are conducted on the basis of our legitimate interest in operating a safe and sustainable platform.
- Consent: Where we send promotional communications beyond transactional service messages, this is done on the basis of consent, which you may withdraw at any time by contacting support.
Glory 92 does not rely on consent as the legal basis for core operational data processing (account management, payments, KYC). This means you cannot opt out of those specific processing activities without closing your account.
5. Who We Share Your Information With
Glory 92 does not sell, rent, or trade personal information to third parties for their own marketing or commercial use — ever. Data is only shared in the following circumstances, all of which are necessary to operate the platform properly:
- Payment processors: Easypaisa, JazzCash, NayaPay, SadaPay, IBFT banking networks, and Visa/Mastercard processing partners receive necessary transaction data to process your deposits and withdrawals. Each of these providers has their own privacy policy that governs their handling of your data.
- Identity verification partners: If KYC verification is conducted via a third-party identity service, your identification documents and personal details are shared with that service solely for the purpose of completing the verification. The result (pass/fail) is returned to Glory 92.
- Fraud and risk management services: Anonymised or pseudonymised behavioural and transaction data may be processed by fraud-scoring services to protect all players on the platform from bad actors.
- Regulatory authorities: In the event of a lawful legal request, court order, or regulatory requirement, Glory 92 will share the minimum necessary information required to comply. We will not voluntarily disclose data to authorities without a lawful basis.
- Technical infrastructure providers: Hosting, cloud storage, and security providers may have limited access to data as part of their infrastructure role. All such providers are contractually bound to data protection obligations.
No personal information about Glory 92 players is shared with advertisers, data brokers, social media platforms, or any entity that would use it for purposes unrelated to operating the Glory 92 platform.
6. Cookies and Tracking Technologies
Glory 92 uses cookies and similar technologies to ensure the platform functions correctly, to maintain your login session, and to understand how players use the site at an aggregate level. We do not use tracking technologies for cross-site advertising.
- Essential cookies: Required for the platform to function. These maintain your login session, remember your preferences, and allow the betting interface to operate. Without these, the site cannot work properly. These cannot be disabled.
- Analytics cookies: Used to understand aggregate traffic patterns — which pages are visited most, how long sessions last, and which features are most used. This data is anonymised and used solely to improve the platform. These can be disabled without affecting platform functionality.
- Security cookies: Help detect and prevent fraudulent access, bot activity, and session hijacking. These are active whenever you are logged in.
You can manage cookie preferences through your browser settings. Note that disabling essential cookies will prevent you from logging into and using the Glory 92 platform. Disabling analytics cookies has no impact on your ability to bet or play.
7. How Long We Keep Your Data
Glory 92 retains personal information only for as long as it is necessary for the purpose it was collected or as required by applicable law and regulatory obligations. The general retention periods are as follows:
- Active account data: Retained for the duration of your account and for a minimum of five years after account closure, in line with standard financial record-keeping requirements.
- Transaction records: Payment transaction history is retained for a minimum of five years for anti-money laundering compliance purposes.
- KYC documents: Identity verification documents are retained for a minimum of five years from the date of verification or account closure, whichever is later.
- Support communications: Chat logs and email correspondence with Glory 92 support are retained for two years from the date of the interaction.
- Security and fraud logs: Retained for up to seven years where connected to a confirmed fraud investigation or legal matter.
- Anonymised analytics data: May be retained indefinitely, as it contains no personal identifiers and cannot be linked to individual players.
When data is no longer required, it is securely deleted or anonymised. We do not store unnecessary data "just in case" — every retained record has a documented purpose and retention period.
8. How We Protect Your Information
Glory 92 takes data security seriously and has implemented multiple layers of protection to keep your personal information safe. No system is completely immune to security risks, but our approach is to minimise those risks through robust technical and organisational measures.
- Encryption in transit: All data transmitted between your device and Glory 92 servers is encrypted using TLS (Transport Layer Security). The padlock in your browser's address bar confirms this is active.
- Encrypted storage: Sensitive data including payment details and identity documents is stored in encrypted form. Even in the unlikely event of a server compromise, this data is not readable without the encryption keys.
- Access controls: Only authorised Glory 92 staff with a specific operational need can access player data. Access is logged and reviewed regularly. All staff with data access are bound by confidentiality obligations.
- Regular security audits: Glory 92 conducts periodic reviews of its security infrastructure and processes, including penetration testing and vulnerability assessments.
- Incident response: In the event of a data security incident that affects player data, Glory 92 has a documented response plan. Affected players will be notified promptly with details of what happened and what steps are being taken.
You can also help protect your own account: use a strong, unique password for Glory 92 and do not share it with anyone. Glory 92 staff will never ask for your password via any channel.
9. Your Rights Over Your Personal Data
As a Glory 92 player, you have meaningful rights over the personal information we hold about you. Below is a plain-English explanation of each right and what it means for you in practice.
Right to Access
Request a copy of all personal data Glory 92 holds about you. We will respond within 30 days and provide the information in a readable format.
Right to Correction
If any information we hold about you is inaccurate or out of date, you can request that we correct it. Contact support with supporting documentation.
Right to Deletion
You may request deletion of your personal data. This right is subject to legal retention obligations — transaction records must be kept for regulatory compliance for a minimum period regardless.
Right to Object
You can object to certain types of processing, particularly processing based on legitimate interests. We will review and respond to objections on a case-by-case basis.
Right to Portability
Where processing is based on consent or contractual necessity and is automated, you may request your data in a structured, machine-readable format.
Right to Withdraw Consent
Where processing is based on your consent (such as marketing communications), you may withdraw that consent at any time. This does not affect processing that has already occurred.
To exercise any of these rights, contact Glory 92 support at support@glory92.com. We will acknowledge your request within 5 working days and respond fully within 30 days. No fee is charged for standard requests.
10. Minors and Under-18 Players
Glory 92 is strictly an adult platform. We do not knowingly collect, process, or store personal information belonging to anyone under the age of 18. All players are required to confirm their age as part of the registration process, and identity verification is used to confirm this where necessary.
If Glory 92 discovers or is informed that an account belongs to a person under 18, the account will be closed immediately. All data associated with that account will be retained only for the minimum period required by law and then securely deleted. No winnings from an underage account are paid out.
Parents or guardians who believe a minor has registered on Glory 92 should contact us immediately at support@glory92.com. We take these reports seriously and investigate them promptly.
11. Changes to This Privacy Policy
Glory 92 may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or the services we offer. When we make significant changes, we will notify active players via their registered contact details (email or in-account notification) at least seven days before the new policy takes effect.
The "Last Updated" date at the top of this page will always reflect when the policy was most recently revised. We recommend reviewing this page periodically, particularly when you notice the date has changed. Continued use of Glory 92 after a policy update constitutes acceptance of the revised terms.
Minor changes such as correcting typos or clarifying existing language do not require player notification and do not affect the substance of how we handle your data.
